A decade back, changing payroll providers was nothing less than a nightmare. Switching vendors meant late-night inputs in all employee and payroll data once again as you leave one company and establish an account with another.
Today, the scenario has changed. Since payroll is such an integral part of managing a business, there are several payroll companies vying upon your business, and most would make extra effort to help you transition.
But, why would you even consider changing your payroll provider?
Let us find out.
1- Paying more, receiving less
Certainly, the cost is not everything!
We overspend a bit more on certain products and services for a better experience. But, if you do not conduct extensive research while choosing a service provider, you can end up paying premium prices for average services.
So, what can you do?
The first thing to do is to talk to your service provider. Obtain clear knowledge of what they are charging and how often they charge. It is possible that through these questions, you will come across certain services that you are spending money for but are not receiving.
Upon this, look around the market to get quotes from different payroll providers to ensure that you are well-versed with the landscape.
Finally, make your decision – one that is cost-effective and provides quality service towards organizational growth.
2- Poor customer service
Like considering cost, think of the customer service of your payroll provider. Here are a few questions you can ask yourself when evaluating the quality of your payroll provider’s customer service:
- Do you have to hold for a long time when contacting them?
- Are your calls answered by someone new every time?
- Do they answer your emails promptly?
- While speaking to them, do you think it’s an expert or an under-trained employee on the other side?
If you are satisfied with your answers, you might have already found an ideal payroll service provider.
However, if most of your answers are negative, it might be time to make a change.
3- Difficulty in use
When it comes to payroll providers, there are different levels of usability. Some providers are ready to do it all for you. They will make your job easier by running everything behind the scenes.
On the other hand, a few payroll providers might offer software products to help you manage payroll by yourself. Then again, some software tools are quick and convenient to use, while others are complicated or outdated.
Here again, ask yourself a few questions. How fast is it? Is it easy to use? Do you wish for it to be quicker or more responsive?
Answer these questions and determine these software products’ ease of use.
If you are dissatisfied, you can look for other payroll service providers by considering your usability needs.
4- Lack of products/services
The final reason why most business owners plan to change their payroll service provider is due to the lack of current products or services.
Don’t know what this means?
Look out for these common services/products in a payroll provider:
- On-time payment to employees
- Timely tax returns
- Payroll reports access
- Reporting for new recruitment
- Filing and distribution of year-end W-2 form
Sure, your current payroll provider might be a good settlement. But, if you have not researched the other players in the market, how would you know if you are receiving the best your money can snap up?
And while you explore, do consider us a viable option. Check out our blogs to know more about our tailored payroll and HR solutions.
Know that a little research can help your business reach beyond the horizon.
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